NearshoreCX – Nearshore Americas eBooks
In BPO 2.0, CX is a high-value service available for purchase. Supported by cloud-based technologies, CX partners are able to leverage state-of-the-art solutions in a cost-efficient way.
Panama’s bold vision – Nearshore Americas eBooks
Panama has been doing the work to upgrade its strategic position as a global shipping hub. New infrastructure projects promise to improve and diversify trade corridors in the country, and …
Evaluating Mexico’s Credentials for CX Services – Nearshore …
Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on Mexico’s labor force and cost of operations Detailed profile …
Nigeria Now: A New Geo for a New Era – Events Nearshore Americas
Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the widely respected media and advisory group which examines the emergence of Latin America as a …
Events Nearshore Americas – Nearshore Americas
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New Model for a New Era: Digital Hype - Nearshore Americas
Entrepreneur with more than 35 years of experience, CEO at IDEMESIS - Business Consulting firm and Capsim Mexico Representative, member of the board of directors of several …
Drivers and Dynamics of a Burgeoning LatAm Nearshoring …
Digital services M&A activity throughout Latin America has accelerated over the past 18 months. This market, comprised of highly skilled and well-educated technologists and thousands of …
CX Location Decision-Making – Events Nearshore Americas
The concept of cultural alignment has been a longstanding feature of the Nearshore model. However what often gets overlooked is how the organizational culture of the customer plays …
Nearshore Americas eBooks – Nearshore Americas
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Nearshore Differentiation: Constellation Energy Capitalizes on a ...
While “Nearshore” typically refers to a region, it is no longer that simple. The growth of nearshore has created customer experience offerings across the quality spectrum: from price-driven …